Support & FAQs
/ Digital Ecosystems
What does HubSpot post-implementation support from an agency typically include?
Post-implementation support from a HubSpot partner agency varies considerably between providers, and it is worth being specific about what you need before agreeing to a support arrangement.At a minimum, ongoing HubSpot support should include:Workflow and automation maintenance: as your business changes, your automation needs to change with it. This includes building new workflows, editing existing ones, troubleshooting broken automations, and reviewing workflow performance.Contact and list management: as your database grows, maintaining clean data becomes increasingly important. Support should include periodic list audits, deduplication reviews, and help with segmentation as your marketing strategy evolves.Reporting and dashboard updates: as KPIs and team structures change, reporting dashboards need to be kept current. This includes adding new reports, adjusting attribution models, and ensuring leadership has the visibility they need.CMS and website updates: for businesses running HubSpot CMS, ongoing support includes template modifications, new page builds, and performance optimisation.Integration monitoring: integrations between HubSpot and third-party systems can break when one of the platforms updates. Support includes monitoring integration health and resolving issues when they occur.Strategic reviews: the most valuable ongoing support goes beyond maintenance. Quarterly or half-yearly strategic reviews assess how HubSpot is performing against your growth objectives and identify where the system should be developed next.What good support is not: a support retainer is not a bucket of hours to fill with ad hoc requests. The best ongoing arrangements are structured around defined outcomes — leads, pipeline health, automation performance — not task completion.At ID Digital Agency, our ongoing HubSpot support retainers are structured around your specific platform maturity and growth objectives. We will tell you honestly what level of support makes sense for where you are now, not sell you the maximum engagement regardless of what you need.
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