How we collect, use and protect your information

What information we collect

We may collect personal information including:

• Name and contact details
• Company information
• Enquiry and project details
• Website usage and behavioural data
• Marketing preferences

Information is collected when you:

• Submit forms
• Contact us directly
• Interact with our website
• Engage with our marketing

How we use your information

We use your information to:

• Respond to enquiries
• Deliver services and projects
• Communicate with you
• Improve our website and services
• Provide relevant marketing and insights

We only use information where it is relevant to our services or communication.

Marketing & communications

We may send marketing communications where:

• You have opted in
• You have engaged with our services

You can unsubscribe at any time using the link in our emails.

We use marketing platforms such as HubSpot to manage communications.

Website data & analytics

We collect website data to understand how users interact with our site.

This may include:

• Pages visited
• Time on site
• Device and browser type
• Referral sources

We use tools such as:

• Google Analytics
• HubSpot tracking
• Other analytics tools

This data helps improve performance and user experience.

Cookies

Our website uses cookies to:

• Improve functionality
• Analyse performance
• Support marketing activities

You can manage or disable cookies through your browser settings.

Third-party platforms

We use third-party platforms to deliver services, including:

• HubSpot (CRM and marketing automation)
• Hosting providers
• Payment and integration platforms

These providers may store data in secure environments, including overseas locations.

We are not responsible for the privacy practices of third-party platforms.

Data storage & security

We take reasonable steps to protect your information, including:

• Secure systems and platforms
• Access controls
• Data encryption where applicable

However, no system is completely secure.

Access & correction

You may request to:

• Access your personal information
• Correct or update your information

To do so, contact us using the details below.

Data retention

We retain information only as long as necessary to:

• Deliver services
• Meet legal obligations
• Support business operations

AI & data usage

We may use AI tools to support:

• Content creation
• Analysis
• Process efficiency

These tools are used responsibly and reviewed by our team.

We do not use personal information in a way that breaches privacy obligations.

Links to other websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites.

Changes to this policy

This policy may be updated from time to time.

Updates will be published on this page.

Contact us

If you have questions about this policy or your information, you can contact:

ID Digital Agency
Website: https://iddigital.com.au
Email: ask@iddigital.com.au