| Vision | Mission | |
|---|---|---|
| Looks at | The future | The present |
| Answers | What do we want to help create? | What do we do, for whom, and how? |
| Tone | Aspirational | Practical and specific |
| Changes | Rarely | When the business changes what it does |
Writing a vision and mission that say the same thing, using vague words like "excellence" and "innovation", and writing statements that no one inside the business uses. Statements only help if they guide real decisions.
Vision and mission sit alongside your values, audience and positioning. Positioning is how you want to be understood in the market, and it should be consistent with both. Together they shape your messaging, your design and how your team talks about the business.