Clear expectations. Transparent working relationship.

Services

ID Digital Agency provides services including:

• Digital strategy and consulting
• Website and platform design and development
• Mobile app development
• eCommerce solutions
• SEO, CRO and marketing services
• CRM and marketing automation
• Platform integrations and middleware

Scope, deliverables and timelines are defined in individual proposals.

Commercial Model & Payments

Projects may be delivered under:

• Fixed project pricing
• Monthly retainers
• Time blocks or prepaid hours
• Ongoing support or hosting plans

Payment terms may include:

• Deposit prior to commencement
• Progress payments
• Final payment prior to launch

All invoices are payable within agreed terms.
Late payments may result in paused work or delayed delivery.

Project Scope & Changes

Work is delivered based on agreed scope.

Changes outside scope may:

• Be quoted separately
• Be delivered via time-based billing
• Impact timelines

All additional work must be approved before commencement.

Timelines & Delays

Project timelines depend on both parties.

Delays caused by the client, including:

• Late feedback
• Delayed content delivery
• Missed approvals

May result in timeline extensions.

ID Digital Agency is not responsible for delays outside its control.

Strategy & Advice

Strategic recommendations are provided based on experience and best practice.

However:

• Outcomes are not guaranteed
• Implementation by third parties or clients sits outside our control
• Results depend on multiple external factors

Strategy is guidance, not a guaranteed outcome.

Platforms & Third-Party Services

Projects may include third-party platforms such as:

• HubSpot
• Shopify
• WordPress
• Hosting providers
• APIs and integrations

ID Digital Agency is not liable for:

• Platform outages
• API changes
• Third-party limitations or failures

Hosting, Maintenance & Security

Hosting and maintenance may be provided:

• Directly
• Or via third-party providers
• Or through ID Network (separate entity)

If ongoing maintenance is not engaged:

• ID Digital Agency is not responsible for security issues, updates or performance degradation

Performance & Marketing Disclaimer

Digital performance is influenced by multiple variables.

ID Digital Agency does not guarantee:

• Search rankings (SEO/AEO)
• Traffic volumes
• Lead generation
• Campaign performance

We focus on structured, data-driven improvement, not guarantees.

Client Responsibilities

Clients agree to:

• Provide accurate content and assets
• Ensure legal compliance of supplied material
• Provide timely feedback and approvals
• Assign a primary point of contact

Delays in client responsibilities may impact delivery.

Intellectual Property

Upon full payment:

• Final deliverables become the property of the client

ID Digital Agency retains rights to:

• Reuse frameworks, methodologies and code libraries
• Showcase work for marketing and portfolio purposes

Third-party tools remain subject to their own licences.

Acceptance & Launch

Projects may include formal approval stages.

If no feedback is provided within agreed timeframes:

• Work may be deemed approved

Post-launch:

• A 30-day support period applies only if specified in scope
• Otherwise, additional work is treated as new scope

Confidentiality & Non-Solicitation

Both parties agree to maintain confidentiality of sensitive information.

Clients agree not to solicit or hire ID Digital Agency team members during engagement and for a reasonable period after

AI & Technology Usage

ID Digital Agency may utilise AI tools and automation to:

• Improve efficiency
• Support delivery
• Enhance outcomes

All outputs are reviewed and validated by our team.

Termination

Either party may terminate with written notice.

Upon termination:

• All completed work is payable
• Any outstanding invoices are due immediately
• A kill fee of 40% of remaining uninvoiced work applies

Limitation of Liability

To the maximum extent permitted by law:

• Liability is limited to the total fees paid for services
• ID Digital Agency is not liable for indirect or consequential loss
• This includes loss of revenue, data or business opportunity

Jurisdiction

These terms are governed by the laws of Victoria, Australia.

Updates to Terms

These terms may be updated from time to time.

Continued engagement constitutes acceptance of updated terms.