Book a call
Contact us

Why big organisations are moving to boutique digital agencies and why the big agencies should be nervous

Strengthening Diggers Australia’s digital ecosystem and commerce
Diggers Australia
Services
Platforms
diggers-posts-desktop-2

Modernising membership, donation and ecommerce journeys

Diggers Australia engaged ID Digital to unify its digital presence, enhance community engagement and streamline transactional systems. The solution included a rebuilt website with intuitive navigation for members and donors, integrated ecommerce for merchandise and fundraising, and clearer pathways to support services. This aligned digital touchpoints with organisational goals, reduced friction across key actions and strengthened the brand’s ability to support members, attract donors and scale engagement over time. 

diggers-video-desktop
A household essential
for over 100 years
Visit website
diggers-feature-desktop
Scalable eCommerce Platform

A robust eCommerce solution designed to handle product growth, seasonal demand and evolving customer needs while maintaining strong performance and usability.

diggers-strategy-desktop-1
Improved User Experience

Streamlined navigation and product discovery to make browsing, selecting and purchasing easier, reducing friction and improving overall conversion rates.

We focused on simplifying the path to purchase while connecting the platform to systems that support ongoing growth and performance.

Jay

Strategy Director

diggers-seo-desktop
Connected Systems & Growth

Integrated with marketing and data systems to support ongoing optimisation, clearer insights and a more connected digital ecosystem across the business.

Impact

Digital improvements driving engagement, revenue and member-centric clarity
notebook
Improved member engagement and access

Simplified navigation and structured content improved access to services for members. 

light
Defined pathways reduced user friction

Tailored journeys made key actions more intuitive for users.

graph
Scalable platform for future growth

A unified ecosystem supports ongoing strategic enhancements.

browser
Foundation for scalable digital growth

Platform supports ongoing enhancement and digital service expansion.