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Discover why most website projects fail and how to build a high performing website that drives traffic, leads and real business growth.

Why most website projects fail (and how to build one that actually performs)

Modernising City of Stonnington’s civic web platform
City of Stonnington
Services
Platforms
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Improving public access through structured digital governance

City of Stonnington required a contemporary, accessible website to support diverse community services, council updates and resident interactions. ID Digital delivered a structured, user-focused platform with improved information architecture, streamlined service pathways and strengthened content governance. The solution reduced complexity for residents seeking permits, events or council information, while enabling internal teams to manage content more efficiently within a scalable, compliant framework.

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Re-architected information hierarchy for public clarity

Content was reorganised into clear service groupings aligned to resident needs rather than internal council structures. This reduced navigation friction and improved the discoverability of permits, community programs and essential council services.

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Accessible design aligned with government standards

Accessibility was embedded across layouts, typography and content structures to meet public sector compliance requirements. The platform supports inclusive access across devices and ensures essential information remains clear and readable for diverse community members.

We focused on making information easier to access while ensuring the platform supports both community engagement and internal efficiency.

Jay

Strategy Director

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Governed CMS enabling multi-team publishing

A modular content framework was implemented to support distributed publishing across departments. Structured templates and approval workflows reduced duplication, maintained consistency and improved internal operational control.

Impact

A scalable civic platform improving access, compliance and operational efficiency
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Improved resident service discovery

Clearer pathways reduced friction in accessing permits, services and updates.

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Enhanced accessibility compliance

Inclusive design improved usability across devices and user abilities.

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Streamlined internal publishing processes

Governed templates reduced duplication and improved content consistency.

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Platform prepared for future expansion

Modular architecture supports additional services and evolving council needs.