Finding services, programs and facility information
AI Assistants & Chatbots
AI assistants and chatbots that answer from your content, not the internet
Customers want answers now, not after a phone call or a form. We design and build AI assistants for your website, app or intranet that answer from your own approved content, capture enquiries into your CRM and hand over to your team when a person is needed.
The problem
- The same questions answered by staff every day
- Visitors leaving because they can’t find information
- Old rule-based chatbots that frustrate people
- Concern that AI will say the wrong thing
What a good assistant does
- Answers accurately from approved sources only
- Sounds like your brand
- Captures leads and bookings into your CRM
- Hands over to a person when it should
Shows you what people are asking
What’s included
Use case and content review
What the assistant should and shouldn’t answer.
Knowledge base setup
Website pages, PDFs, FAQs and policies.
Conversation design
Tone, flows, hand-offs and error states.
Integration
HubSpot, booking systems and help desks
Guardrails and testing
Accuracy, privacy and off-topic handling
Monitoring and tuning
Monthly review of conversations and gaps.
Where assistants help most
Councils
Healthcare and aged care
General enquiries and routing to the right team
Tourism and leisure
Opening hours, bookings and conditions
Financial services
General product information, within compliance rules
Internal teams
Policies, procedures and onboarding
Prioritised AI roadmap
Quick wins, bigger moves and what to avoid
Work: Mt Buller Alpine Resort
Lift passes, accommodation, rental, lessons and more had to be combined into one simple platform for customers. We did it!
