Locked-in rates for our most valued clients. Competitive, transparent, and built around what actually moves the needle - not just hours on a timesheet.
Who we are
Your business deserves digital that actually works.
For 25 years, ID Digital Agency has been Melbourne's most experienced digital partner - building websites, apps, platforms and marketing systems that work as one connected ecosystem. We don't outsource, never hand off, and never stop being curious.
We work with start-ups to enterprise, government bodies to growth-focused businesses - all with the same senior team, the same obsessive attention to detail, and the same commitment to long-term outcomes.
Every member of our team has a minimum of 5 years' experience. No offshore. No contractors. No juniors.
When you work with ID Digital, you're paying for quality, fast turnaround, premium service and loyalty, and we deliver all four. Every time.
Projects
Fixed or flexible price engagements with clearly defined scope, deliverables and timeline. Ideal for specific builds where you want cost certainty.
Retainers
Monthly hour allocations for ongoing support, strategy and delivery. The longer the commitment, the better the rate - and the deeper the relationship.
Best value
Time Blocks
Pre-purchased hour blocks for flexibility. Upfront payment means better rates and zero admin overhead. Expires in 6 months.
SLA
Service Level Agreements for ongoing platform support, incident response, reporting and change management. Small business to enterprise.
Broadcast Email Platform
A powerful broadcast platform with a drag-and-drop editor, flexible layouts, ready-made templates, subscriber management and full domain authentication built in.
Big ambitions, clearly delivered.
Projects
From brand-new digital platforms to complex system integrations, our project work spans the full scope of what modern organisations need to compete online. Whether you're rebuilding an ageing website, launching a new product, migrating platforms or connecting your digital ecosystem for the first time, we've done it at scale, and we know how to get it done properly.
Every project starts with discovery: unpacking your business, your audience and your current systems before a single pixel gets designed or a line of code gets written. That foundation is what separates a project that delivers from one that just gets delivered.
Project Discovery
Not sure where to start? Discovery is a standalone engagement that defines scope, surfaces constraints and aligns your team before any build begins. The best investment you can make before a big project.
Fixed Price Projects
Defined scope, defined cost, no surprises. Ideal when you know what you need and want full budget certainty from day one through to launch.
Flexible Price Projects
For projects where the scope needs room to evolve. We work on a time-and-materials basis until requirements are clear - at which point the project can move to a fixed price structure.
Long-term commitment
Retainers
Low monthly usage
Lite (30 hours / month)
6 months: $7.8k/mo (save $440)
12 months: $7.6k/mo (save $660)
24 months: $7.5k/mo (save $770)
48 months: $6.9k/mo (save $1.3k)
Most popular option
Standard (60 hours / month)
6 months: $15.2k/mo (save $820)
12 months: $14.6k/mo (save $1.3k)
24 months: $14k/mo (save $1.9k)
48 months: $13k/mo (save $3k)
Dedicated team
Heavy (120 hours / month)
6 months: $29.5k/mo (save $1.5k)
12 months: $26.2k/mo (save $4.8k)
24 months: $25.5k/mo (save $5.5k)
48 months: $24.2k/mo (save $6.8k)
Short-term commitment
Time Blocks
5 hours
$1,350 Was $1,375
Expires in 6 months
10 hours
$2,550 Was $2,750
Expires in 6 months
15 hours
$3,750 Was $4,125
Expires in 6 months
20 hours
$5,000 Was $5,500
Expires in 6 months
40 hours
$9,800 Was $11,000
Expires in 6 months
80 hours
$19,200 Was $22,000
Expires in 6 months
Be found & convert online
Social & Search
Budget
Creative & low cost
30 hours at $7.2k/month
Was $8.2k/month
Use existing assets to create on-brand campaigns targeting your market. 3–5 image/video posts per month
Standard
Organised
60 hours at $13.8k/month
Was $16.5k/month
Goal-driven campaigns pushed to your target market. One full day shoot per month. 1 day photoshoot · 7–10 posts/month
Big impact
Content abundance
120 hours at $26.4k/month
Was $33k/month
Full campaign management, commentary responses, and 2 days of planned shooting per month. 3 days shoot · 15–20 posts/month
Why the recent rate increase? Stricter global compliance requirements (GDPR, Australia's Spam Act updates, DMARC/DKIM enforcement) now demand significantly more computing power per send.
On-demand & platform support
Service Level Agreements
Platform support, incident response, performance reporting and change management - all under a structured agreement with defined response times, accountability and transparency.
Covers
Performance metrics
Response time SLAs
QA & testing
Reporting & docs
Data protection
Change management
Typical Usage
Small business: 10-15 hrs/month
Enterprise: 40-50 hrs/month
Typical Usage
Priced per engagement based on inclusions required
Monthly time usage reports included
Contact us to discuss your platform needs
The ID Digital Agency difference
You pay for quality. We deliver loyalty.
Senior team. Full stop: Every person on your project has a minimum of 5 years' hands-on experience.
100% in-house. Always: We never outsource. Your IP stays internal, your timelines are ours to control, and you'll never be waiting on a third party in a different timezone to unblock your project.
Turnaround times that don't need explaining: When you're VIP, you're not in a queue.
Relationships over transactions: Our longest clients have been with us for over a decade. That's not luck — it's what happens when your agency genuinely understands your business, cares about outcomes, and grows alongside you.
